Fairness

We treat people equally without favouritism or discrimination. We take a balanced view and explain our decisions clearly. And we will always listen and consider the views and opinions of others.

Understanding

We show understanding and awareness across all our work. We’re always considerate of each individual situation or circumstance.

Consistency

We will focus on achieving consistency in our decision making, communications and actions. We will monitor what we do and always look for opportunities to improve and develop.

Openness

We’re as open as possible about all the decisions and actions we take. We will give reasons for our decisions and the only time we will restrict information is when data protection and individual privacy is at risk. We’ll declare any conflicts of interest, should they occur.

Clarity

We will always try to be clear. We will use Plain English and explain anything that is unclear to you. We will respond positively to questions and feedback.